Question 1

How does AfterHours decide which emails are real leads?

Accepted Answer

AfterHours reads every new email and figures out who is a real customer asking about your services, and who is just spam, a newsletter, or a vendor pitch. Only real prospects get a reply. Everything else is ignored.

Question 2

What if the AI replies with something weird?

Accepted Answer

You stay in control. You write the reply template, set the tone (friendly, professional, or formal), list topics the AI must avoid, and add common customer questions with the right answers. Every sent reply is visible in your dashboard.

Question 3

Will the AI keep replying back and forth with the same person?

Accepted Answer

No. AfterHours only replies to the first email from a new prospect. Once your customer responds, the conversation belongs to your team. The AI steps aside.

Question 4

Which email providers work with AfterHours?

Accepted Answer

Gmail (including Google Workspace) and Microsoft Outlook (including Microsoft 365). You connect your inbox in one click. No passwords to enter, no technical setup.

Question 5

When exactly does AfterHours reply?

Accepted Answer

Only outside the business hours you set, in your local timezone. During work hours your team handles emails normally. AfterHours covers nights, weekends, and holidays, whenever you are offline.

Question 6

How long does setup take?

Accepted Answer

About 60 seconds. Sign up, connect your inbox in one click, set your business hours, and you are live. The first auto-reply goes out the next time a lead emails you after hours.

Question 7

Is my email data safe?

Accepted Answer

Yes. Your inbox access is encrypted with bank-grade encryption. We do not save the contents of your customer emails. Your data is never used to train AI models. Read our Privacy Policy for the full details.

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